Terms and conditions of use

Company Information

 

Healthylife S.C.  

VAT number: PL6342828337, Company registration number: 243565136.

Address: ul. Gliwicka 234, 40-860, Katowice, Poland

 

 

General terms

 

  • You may place orders through our secure shopping site www.lymeherbs.eu. Alternatively you may place orders on our email: contact@lymeherbs.eu.
  • All prices include VAT and are subject to change without notice.              
  • All claims for short delivery or breakages must be notified within 3 days of delivery.
  • We are not responsible if information made available on this site is not accurate, complete or current. The health information contained in this website is provided for educational purposes only and is not intended to replace discussions with a physician or other healthcare provider.
  • You agree that the laws of Republic of Poland govern any use of this website, without regard to rules relating to conflict of laws that would apply the substantive laws of another jurisdiction, including with regard to any dispute arising out of your use of this website or material from this website. 
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  • Your submission of personal information through the store is governed by our Privacy Policy.
  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

Returns / Refunds / Cancellations

 

  • You can withdraw from the contract and return the goods to us within 14 days of receiving the parcel (you can download the product return form here).
  • If the goods are returned opened but are found to NOT to be damaged/faulty then we cannot refund the purchase price.
  • Returning Cost: Please note that we can only refund the postage costs for returning an item where; we sent you the wrong item, or the item is damaged or faulty. We will not refund postage for items found to be in good working order.
  • You may cancel your order at any time before it’s dispatched for a full refund by contacting us on contact@lymeherbs.eu. Refunds will be processed within 3 working days.

Personal data

 

The Lymeherbs online store, fully respecting the right to privacy and personal data protection of users of lymeherbs.pl, informs that personal data will be processed by Healthylife Martin Karov, Monika Karov S.C. registered at: ul. Gliwicka 234, 40-866 Katowice, for the purpose of proper execution of the order, notifying customers of the store about updates and dates of deliveries, responding to inquiries or comments, sending information about order statuses, as well as to improve and quicken the order execution process. Personal data are transferred to entities providing services related to performance of contracts, such as IT service of the data administrator, courier companies, accounting services, to Healthylife Martin Karov, Monika Karov S.C. We inform you that the provision of data is voluntary and that your data will not be processed unless you consent to it. By expressing permission you declare that you are a person above 16 years of age. You have the right to access and correct any personal data, remove them or limit their processing, as well as the right to file a complaint to the supervision authority. You may also resign from the storage of your personal data in our system. Please inform us of such a decision in writing to our address for correspondence or e-mail address. Personal data will be processed until the withdrawal of consent, and after such withdrawal - for the period of limitation of any claims of the data administrator, as well as claims against the administrator. Personal data are protected in accordance with the Data Protection Act (Dz.U. No. 133 of 29.10.1997, item 833 and Dz.U of 2016, item 922) according to the agreed terms and procedures, with due observance of any precautions against interception of data by unauthorised persons.

Payment

 

  • You can pay by Dotpay (Visa / MasterCard credit / debit cards), PayPal or direct bank transfer.

 

 

Shipping/Delivery

 

  • Standard Shipping: Orders are typically shiped within 1-5 business days from the time of purchase.
  • For International Orders, please check with your local customs office for information on import restrictions and licenses. All tariff, tax and duty fees are the responsibility of the customer.
  • Separate charges for shipping will be shown on the order summary.