Terms and conditions of use

Company Information

Healthylife Martin Karov, Monika Karov S.C.

VAT number: PL6342828337, Company registration number: 243565136.

Address: ul. Wolności 101, 41-500, Chorzów, Poland

General terms

You may place orders through our secure shopping site www.lymeherbs.eu. Alternatively, you may place orders on our email: contact@lymeherbs.eu.
All prices include VAT and are subject to change without notice.
All claims for short delivery or breakages must be notified within 3 days of delivery.
We are not responsible if information made available on this site is not accurate, complete or current. The health information contained in this website is provided for educational purposes only and is not intended to replace discussions with a physician or other healthcare provider.
You agree that the laws of Republic of Poland govern any use of this website, without regard to rules relating to conflict of laws that would apply the substantive laws of another jurisdiction, including with regard to any dispute arising out of your use of this website or material from this website.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Returns / Refunds / Cancellations

You can return goods to us within 14 days of receiving the parcel.
In the event of a complaint, please immediately send the defective goods to the store by Post. However, the company does not accept any parcels sent COD. The costs related to sending a complaint will be immediately sent to the bank account indicated by the Customer after receiving the parcel and accepting the complaint. The returned products should be accompanied by a proof of purchase and a completed return form (return form can be downloaded here). If the complaint is justified, the product will be exchanged if possible or its cost refunded to the customer. Defective goods are goods with technical defects. Complaint handling time is up to 14 business days, however, the store takes all steps to resolve the complaint in the shortest possible time. If the complaint is rejected, the goods are sent back at the customer's expense.
If the goods are returned opened but are found to NOT to be damaged/faulty then we cannot refund the purchase price.
Returning Cost: Please note that we can only refund the postage costs for returning an item where; we sent you the wrong item, or the item is damaged or faulty. We will not refund postage for items found to be in good working order. If the products are returned from a country which is not member of the European Union you may be liable for Polish customs fees and duties which the Seller has to cover in order to receive the products.
You may cancel your order at any time before it’s dispatched for a full refund by contacting us on contact@lymeherbs.eu. Refunds will be processed within 3 working days.

Payment

You can pay by Przelewy24 (Visa / MasterCard credit / debit cards), Revolut, PayPal, direct bank transfer and for some countries cash on delivery.

Shipping/Delivery

Standard Shipping: Orders are typically shipped within 1-5 business days from the time of purchase.
For International Orders, please check with your local customs office for information on import restrictions and licenses. All tariff, tax and duty fees are the responsibility of the customer.
Separate charges for shipping will be shown on the order summary.